Courses; Module Topics:
Guest/Customer Service; Rooms Dept. Operations
Legacy
Hospitality Academy provides professional,
comprehensive hospitality training...offered at a fraction of the cost
of traditional college courses. While LHA is
not a traditional college, the course certifications come from
accrediting agencies that are recognized by governments &
employers around the world...and much of our teaching material is
identical to that which is used by hundreds of colleges &
universities worldwide. In addition, many of our courses stress
practical knowledge
(that you will use every day) over boring
theory. Subject concentrations and certifications
are listed
below. |
Courses, Concentrations - Certifications: |
Front Desk Repr & Rooms Dept. Operations*** ***Includes Night Auditing & Supervisory Functions***AHLEI & LHA Certification General Customer Service LHA Certification This all-around course in customer services includes training in various aspects of customers service, including: Telephone Skills; body language; dealing with difficult customers; Concierge Service AHLEI Certification Basic English for Public Hotel Staff LHA Certification |